Comparing and Ranking tourism websites performance based on e-satisfaction, e-trust, e-quality, and e-loyalty: A combined approach of structural equation modeling, fuzzy and analytical hierarchical process
This research aims to rank the relative performance of tourism websites in terms of e-satisfaction, e-trust, e-quality, and e-loyalty variables. To this end, two major Iranian travel websites providing accommodation (Iran Hotel Online) and tour packages (Marcopolo Corporation) were chosen and their...
Main Authors: | Mohammad Sharifi-Tehrani, Jafar Bapiri, Kourosh Esfandiar, Ali Chitsaz |
---|---|
Format: | Article |
Language: | fas |
Published: |
Iranian Research Institute for Information and Technology
2017-09-01
|
Series: | Iranian Journal of Information Processing & Management |
Subjects: | |
Online Access: | http://jipm.irandoc.ac.ir/browse.php?a_code=A-10-3410-1&slc_lang=en&sid=1 |
Similar Items
-
Pengaruh E-Marketing dan E-Crm Terhadap E-Loyalty Website Usaha Komunikasi Pemasaran
by: Filo Novandi Prasetya, et al.
Published: (2014-05-01) -
Effect of E-Service Quality and E-Trust on E-Loyalty of E-Payment Through E-Satisfaction of Shopee pay Users
by: Ajeng Atha Ardelia Cahyanti, et al.
Published: (2022-08-01) -
Pengaruh Service Quality, E-Trust Terhadap E-Satisfaction Dan E-Loyalty Konsumen
by: Rufina Pramuditha, et al.
Published: (2021-12-01) -
A study of the effective factors on users’ loyalty towards email services: Investigating e-quality, e-satisfaction, and e-trust
by: Yaghoub Hosseini, et al.
Published: (2014-03-01) -
Pengaruh E-Service Quality dan E-Trust Terhadap E-Customer Loyalty Pada Pengguna Dompet Digital DANA Melalui E-Satisfaction Sebagai Variabel Intervening
by: Andi Arini Syahidah, et al.
Published: (2023-03-01)