Using appreciative inquiry as a framework to enhance the patient experience

Using appreciative inquiry as a framework to enhance the patient experience

The following case depicts the journey of a non-profit hospital in an under-served community and its attempts to turn around suffering patient experience. The Hospital turned to the theories of Appreciative Inquiry and the power of a strengths-based approach to create a framework to support the pati...

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Bibliographic Details
Main Authors: Kerry Moorer, Schawan Kunupakaphun, Elilzabeth Delgado, Matthew Moody, Christina Wolf, Karen Moore, Pracha Eamranond
Format: Article
Language:English
Published: The Beryl Institute 2017-11-01
Series:Patient Experience Journal
Subjects:
appreciative inquiry
patient experience
patient satisfaction
value based purchasing
safety net hospital
patient-centered care
recommend the hospital
hourly rounding
purposeful rounding
Online Access:https://pxjournal.org/journal/vol4/iss3/18

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