Modeling and simulation of queuing system to improve service quality at commercial bank of Ethiopia
AbstractThis study aims to develop a queuing model at the Commercial Bank of Ethiopia to improve the service quality perceived by customers using a simulation tool. Performance variables that were considered when developing this model are the average waiting time for a client to get service, custome...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2023-12-01
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| Series: | Cogent Engineering |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311916.2023.2274522 |