Investigating the Passengers’ Attitude to the Quality of Rolling Stock in the Moscow Underground Using N. Kano Methodology
The goal of the present research is to assess the quality of rolling stock used by transport operators and to prepare a set of recommendations dealing with its revision. The rolling stock refers to the so-called technical quality of the service. It is the technical quality which is a key product off...
| Main Authors: | , |
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| Format: | Article |
| Language: | Russian |
| Published: |
Plekhanov Russian University of Economics
2019-08-01
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| Series: | Вестник Российского экономического университета имени Г. В. Плеханова |
| Subjects: | |
| Online Access: | https://vest.rea.ru/jour/article/view/748 |