Are the ‘Illnesses’ of Traditional Likert Scales Treatable?
Purpose: The main aim of this paper is to introduce the development and the application of a fuzzy rating scale in measuring customer satisfaction which are to be demonstrated through a healthcare example in order to illustrate how the proposed methodology is able to enhance the reliability of trad...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Technical University of Kosice
2020-07-01
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| Series: | Kvalita Inovácia Prosperita |
| Subjects: | |
| Online Access: | https://www.qip-journal.eu/index.php/QIP/article/view/1439 |