Are the ‘Illnesses’ of Traditional Likert Scales Treatable?

Purpose: The main aim of this paper is to introduce the development and the application of a fuzzy rating scale in measuring customer satisfaction which are to be demonstrated through a healthcare example in order to illustrate how the proposed methodology is able to enhance the reliability of trad...

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Bibliographic Details
Main Authors: Zsuzsanna E. Tóth, Gábor Árva, Rita V. Dénes
Format: Article
Language:English
Published: Technical University of Kosice 2020-07-01
Series:Kvalita Inovácia Prosperita
Subjects:
Online Access:https://www.qip-journal.eu/index.php/QIP/article/view/1439