Evaluating the Impact of Patient No-Shows on Service Quality

Evaluating the Impact of Patient No-Shows on Service Quality

Dounia Marbouh,1 Iman Khaleel,1 Khawla Al Shanqiti,1 Maryam Al Tamimi,1 Mecit Can Emre Simsekler,1,2 Samer Ellahham,3 Deniz Alibazoglu,3 Haluk Alibazoglu4 1Research Center of Digital Supply Chain and Operations, Department of Industrial and Systems Engineering, Khalifa University, Abu Dhabi, United...

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Bibliographic Details
Main Authors: Marbouh D, Khaleel I, Al Shanqiti K, Al Tamimi M, Simsekler MCE, Ellahham S, Alibazoglu D, Alibazoglu H
Format: Article
Language:English
Published: Dove Medical Press 2020-06-01
Series:Risk Management and Healthcare Policy
Subjects:
quality
no-shows
overbooking
resource utilization
scheduling policy
patient appointment
predictive analytics
Online Access:https://www.dovepress.com/evaluating-the-impact-of-patient-no-shows-on-service-quality-peer-reviewed-article-RMHP

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https://www.dovepress.com/evaluating-the-impact-of-patient-no-shows-on-service-quality-peer-reviewed-article-RMHP

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