Contribution d’une analyse du discours à l’étude des stratégies d’actions et de régulation des agents en situation d’écoute téléphonique
In this study we analyzed the representations of listener-operators of the emergency hotline “115” for the homeless, to assess the difficulties linked to their work and the strategies which they implement to deal with them. Our analysis was based on recorded interviews relating listener-operator exp...
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| Format: | Article |
| Language: | English |
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Association Recherche et Pratique sur les Activités
2008-04-01
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| Series: | Activités |
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| Online Access: | http://journals.openedition.org/activites/1898 |