SST-Servqual and customer outcomes in service industry: Mediating the rule of corporate reputation
Recently, the importance of service quality in various industries has gained much attention. Along with the development of technology, firms offer self-service technology to serve customers and create customer satisfaction. This aims to achieve positive behavioral intention, which could poten-tially...
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| Format: | Article |
| Language: | English |
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Growing Science
2020-09-01
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| Series: | Management Science Letters |
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| Online Access: | http://www.growingscience.com/msl/Vol11/msl_2020_313.pdf |