KAIZEN METHOD FOCUSED ON PROCESSES WITHIN THE PRIVATE HEALTH SERVICE
This chapter puts forward the implementation of the Japanese philosophy “Kaizen” to apply in the processes of a private medical health service company, with the purpose of increasing quality and satisfaction. The study was developed with the identification of improvement points and priority projec...
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| Format: | Article |
| Language: | Spanish |
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Universidad del Quindio
2020-08-01
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| Series: | Revista de Investigaciones Universidad del Quindío |
| Subjects: | |
| Online Access: | https://ojs.uniquindio.edu.co/ojs/index.php/riuq/article/view/434 |