THE INFLUENCE OF SERVICE QUALITY TO CUSTOMER SATISFACTION IN PDAM KUPANG’S SERVICE COUNTERS
Service Quality is very important factor especially for enterprises that engaged in the services sector. Therefore, PDAM Kupang prioritizes the service quality for the sake of customers satisfaction, by trying to improve the quality of service which is expected to be a positive effect towards custo...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Nusa Cendana
2019-07-01
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| Series: | Journal of Management Small and Medium Enterprises (SME's) |
| Online Access: | https://ejurnal.undana.ac.id/index.php/JEM/article/view/1201 |