MULTICHANNEL COMMUNICATION IN KAZAKHSTANI PUBLIC SERVICE: EXAMINING THE ROLE OF DIGITAL TOOLS
This article explores how alternative multichannel service provision can improve the way in which governments and citizens interact. Improvement is necessary because there is a gap between the communication channels that governmental bodies prefer and those that relate to citizens’ preferences. Obv...
Main Authors: | Baurzhan Bokayev, Zhadra Zhanzhigitova, Kuralay Sadykova, Assel Balmanova |
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Format: | Article |
Language: | English |
Published: |
Mykolas Romeris University
2024-01-01
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Series: | Public Policy and Administration |
Subjects: | |
Online Access: | https://ojs.mruni.eu/ojs/public-policy-and-administration/article/view/7585 |
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