Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country

Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country

Nhi Xuan Nguyen,1 Khoa Tran,1 Tuyet Anh Nguyen2 1Faculty of Business Administration, Nguyen Tat Thanh University, Ho Chi Minh City, Vietnam; 2Department of Business, Minerva University, San Francisco, CA, USACorrespondence: Khoa TranFaculty of Business Administration, Nguyen Tat Thanh University, 30...

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Bibliographic Details
Main Authors: Nguyen NX, Tran K, Nguyen TA
Format: Article
Language:English
Published: Dove Medical Press 2021-11-01
Series:Patient Preference and Adherence
Subjects:
customer perceived value
customer satisfaction
private healthcare
revisit intention
service quality
word-of-mouth
Online Access:https://www.dovepress.com/impact-of-service-quality-on-in-patients-satisfaction-perceived-value--peer-reviewed-fulltext-article-PPA

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https://www.dovepress.com/impact-of-service-quality-on-in-patients-satisfaction-perceived-value--peer-reviewed-fulltext-article-PPA

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