Integration of fuzzy theory into Kano model for classification of service quality elements: A case study in a machinery industry of China
<p><strong><em>Purpose:</em></strong> The purpose of study is to meet customer requirements and improve customer satisfaction that aims to classify customer requirements more effectively. And the classification is focused on the customer psychology.</p> <p>&...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
OmniaScience
2015-11-01
|
| Series: | Journal of Industrial Engineering and Management |
| Subjects: | |
| Online Access: | http://www.jiem.org/index.php/jiem/article/view/1708 |