THE ROLE OF QUALITY METHODS IN IMPROVING EDUCATION PROCESS: CASE STUDY
This paper presents a methodology for applying the Lean Six Sigma method on the educational process. After defining defects that have negative influence on the final quality evaluation of higher education and how these defects can be remedied, the Pareto analysis is done, and that is used for estab...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
University in Belgrade
2014-10-01
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| Series: | Serbian Journal of Management |
| Subjects: | |
| Online Access: | http://sjm06.com/SJM%20ISSN1452-4864/9_2_2014_November_145-292/9_2_2014_219_230.pdf |