Studying Customer Satisfaction of Mashhad Airport Customs Based on Kano and Servqual Models
Over the past two decades, developed countries were shadowed by moving toward service-based economics, which is recently affecting developing countries. Due to such transformation, scientific parties became interested in and managers tried to increasingly recognize effective factors of quality of se...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Mashhad: Behzad Hassannezhad Kashani
2017-05-01
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| Series: | International Journal of Management, Accounting and Economics |
| Subjects: | |
| Online Access: | https://www.ijmae.com/article_115023_aefb2d60a54613439d2a6dc2e583d0ac.pdf |