Experiencing depersonalised bullying: a study of Indian call-centre agents
This article uses the concept of depersonalized bullying to explain the way in which call-centre agents employed in international call centres in Mumbai and Bangalore, India experience their work as an oppressive regime. The characteristics of this bullying regime can be attributed to the service le...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Pluto Journals
2009-06-01
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| Series: | Work Organisation, Labour and Globalisation |
| Online Access: | https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.3.1.0026 |