Confirming Customer Satisfaction With Tones of Speech

Confirming Customer Satisfaction With Tones of Speech

As customer satisfaction explicitly leads to repurchase behavior, the level of customer satisfaction affects both sales performance and enterprise growth. Traditionally, measuring satisfaction requires customers spending extra time to fill out a post-purchase questionnaire survey. Recently, ASR (Aut...

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Bibliographic Details
Main Authors: Yen Huei Ko, Ping-Yu Hsu, Yu-Chin Liu, Po-Chiao Yang
Format: Article
Language:English
Published: IEEE 2022-01-01
Series:IEEE Access
Subjects:
Customer satisfaction
LSTM-RNNs
MFCCs
SVM
Online Access:https://ieeexplore.ieee.org/document/9851444/

Internet

https://ieeexplore.ieee.org/document/9851444/

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