A study on airlines’ responses and customer satisfaction during the COVID-19 pandemic

A study on airlines’ responses and customer satisfaction during the COVID-19 pandemic

The Coronavirus (COVID-19) pandemic outbreak has significantly impacted the airline industry worldwide. However, limited studies have systematically investigated the airlines' responses and customer satisfaction in the aviation industry during the COVID-19 pandemic. The present study attempts t...

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Bibliographic Details
Main Authors: Seyed Mojib Zahraee, Nirajan Shiwakoti, Hongwei Jiang, Zhuoqun Qi, Yunfeng He, Tianan Guo, Yifeng Li
Format: Article
Language:English
Published: KeAi Communications Co., Ltd. 2023-12-01
Series:International Journal of Transportation Science and Technology
Subjects:
Coronavirus
COVID-19
Aviation industry
Passengers’ safety
Global airlines
Online Access:http://www.sciencedirect.com/science/article/pii/S2046043022001009

Internet

http://www.sciencedirect.com/science/article/pii/S2046043022001009

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