Relationship between a Port’s Reputation, Customer Satisfaction and Customer Loyalty
There are two objectives of this study: to analyze gaps in customer satisfaction and to test the customer loyalty gap on the basis of the reputation of Busan New Port. This study identifies the relationships between variables as well as the conceptual and operational definitions using prior research...
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| Format: | Article |
| Language: | English |
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Emerald Publishing
2016-12-01
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| Series: | Journal of International Logistics and Trade |
| Online Access: | https://www.emerald.com/insight/content/doi/10.24006/jilt.2016.14.3.174/full/pdf |