The Quality Assessment of Educational Services Based on Perception and Expectations of Students in Tabriz University of Medical Sciences
Background: Service quality (SERVQUAL) is a model that measure the quality by comparing expectations and perceptions of recipients of services to identify gaps. Identifying the gap may provide valuable insight for service improving. The students are the main recipients of services in educational org...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Mashhad University of Medical Sciences
2020-12-01
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| Series: | Future of Medical Education Journal |
| Subjects: | |
| Online Access: | https://fmej.mums.ac.ir/article_16991_f2ea4d835e3649f3a88a0c82d952ec08.pdf |