A multilevel investigation of leader–member exchange differentiation’s consequences: A moral disengagement perspective
We examine the effects of leader–member exchange (LMX) differentiation on team members’ outcomes (customer-oriented constructive and destructive deviant behaviors) by using team moral disengagement as a psychological mechanism mediating this relationship and LMX differentiation bases (i.e., performa...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2022-09-01
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| Series: | Frontiers in Psychology |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyg.2022.969346/full |
| _version_ | 1811261787355480064 |
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| author | Amer Ali Al-Atwi Elham Alshaibani Ali Bakir Haneen M. Shoaib Mohanad Dahlan |
| author_facet | Amer Ali Al-Atwi Elham Alshaibani Ali Bakir Haneen M. Shoaib Mohanad Dahlan |
| author_sort | Amer Ali Al-Atwi |
| collection | DOAJ |
| description | We examine the effects of leader–member exchange (LMX) differentiation on team members’ outcomes (customer-oriented constructive and destructive deviant behaviors) by using team moral disengagement as a psychological mechanism mediating this relationship and LMX differentiation bases (i.e., performance and personal liking) moderating the relationship. Analysis of multilevel data collected from 289 frontline employees organized into 76 finance-related customer service teams shows that LMX differentiation significantly reduced team moral disengagement only when the performance basis was high, and that the negative relationship between LMX differentiation and team moral disengagement was significant only when the personal liking basis was low. Furthermore, we found that the LMX bases moderated the indirect effect of LMX differentiation on team members’ outcomes through team moral disengagement. The findings advance team moral disengagement as a novel mechanism for cross-level relationship between LMX differentiation and team members’ outcomes at the individual level, and project differentiation bases as a condition under which LMX differentiation unpacks the reasons for team members’ favorable or unfavorable responses. They reveal LMX differentiation as a complex and multifaceted phenomenon, whose essence can only be understood if examined from multiple levels. We also contribute to the literature by revealing the cognitive pathway through which LMX differentiation may be associated with team members outcomes. |
| first_indexed | 2024-04-12T19:12:08Z |
| format | Article |
| id | doaj.art-2185a4fb885c40a3b91be71916a9054a |
| institution | Directory Open Access Journal |
| issn | 1664-1078 |
| language | English |
| last_indexed | 2024-04-12T19:12:08Z |
| publishDate | 2022-09-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychology |
| spelling | doaj.art-2185a4fb885c40a3b91be71916a9054a2022-12-22T03:19:51ZengFrontiers Media S.A.Frontiers in Psychology1664-10782022-09-011310.3389/fpsyg.2022.969346969346A multilevel investigation of leader–member exchange differentiation’s consequences: A moral disengagement perspectiveAmer Ali Al-Atwi0Elham Alshaibani1Ali Bakir2Haneen M. Shoaib3Mohanad Dahlan4Department of Business Administration, Al-Muthana University, Samawah, IraqDepartment of Business Administration, University of Karbala, Karbala, IraqUniversity of Business and Technology, Jedda, Saudi ArabiaUniversity of Business and Technology, Jedda, Saudi ArabiaUniversity of Business and Technology, Jedda, Saudi ArabiaWe examine the effects of leader–member exchange (LMX) differentiation on team members’ outcomes (customer-oriented constructive and destructive deviant behaviors) by using team moral disengagement as a psychological mechanism mediating this relationship and LMX differentiation bases (i.e., performance and personal liking) moderating the relationship. Analysis of multilevel data collected from 289 frontline employees organized into 76 finance-related customer service teams shows that LMX differentiation significantly reduced team moral disengagement only when the performance basis was high, and that the negative relationship between LMX differentiation and team moral disengagement was significant only when the personal liking basis was low. Furthermore, we found that the LMX bases moderated the indirect effect of LMX differentiation on team members’ outcomes through team moral disengagement. The findings advance team moral disengagement as a novel mechanism for cross-level relationship between LMX differentiation and team members’ outcomes at the individual level, and project differentiation bases as a condition under which LMX differentiation unpacks the reasons for team members’ favorable or unfavorable responses. They reveal LMX differentiation as a complex and multifaceted phenomenon, whose essence can only be understood if examined from multiple levels. We also contribute to the literature by revealing the cognitive pathway through which LMX differentiation may be associated with team members outcomes.https://www.frontiersin.org/articles/10.3389/fpsyg.2022.969346/fullLMX differentiationcustomer-oriented deviancemoral disengagementLMX differentiation basesbanking sector |
| spellingShingle | Amer Ali Al-Atwi Elham Alshaibani Ali Bakir Haneen M. Shoaib Mohanad Dahlan A multilevel investigation of leader–member exchange differentiation’s consequences: A moral disengagement perspective Frontiers in Psychology LMX differentiation customer-oriented deviance moral disengagement LMX differentiation bases banking sector |
| title | A multilevel investigation of leader–member exchange differentiation’s consequences: A moral disengagement perspective |
| title_full | A multilevel investigation of leader–member exchange differentiation’s consequences: A moral disengagement perspective |
| title_fullStr | A multilevel investigation of leader–member exchange differentiation’s consequences: A moral disengagement perspective |
| title_full_unstemmed | A multilevel investigation of leader–member exchange differentiation’s consequences: A moral disengagement perspective |
| title_short | A multilevel investigation of leader–member exchange differentiation’s consequences: A moral disengagement perspective |
| title_sort | multilevel investigation of leader member exchange differentiation s consequences a moral disengagement perspective |
| topic | LMX differentiation customer-oriented deviance moral disengagement LMX differentiation bases banking sector |
| url | https://www.frontiersin.org/articles/10.3389/fpsyg.2022.969346/full |
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