Customers' sentiment on food delivery services: An Arabic text mining approach
The Covid-19 pandemic has accelerated the shift in organizations' strategies toward innovative online services. Customer reviews on platforms for online ordering and delivery are a vital source of information about how well a business is performing. Businesses that provide food delivery service...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2024-11-01
|
| Series: | International Journal of Information Management Data Insights |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2667096824000880 |