Managing critical services through hybrid arrangements

Purpose – Building on the literature of hybrids in the context of public organizations, this paper aims to discuss under which conditions hybrids can adequately provide “critical services”, a subset of public services characterized by their simultaneous exposure to externalities, socio-economic cohe...

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Bibliographic Details
Main Authors: Sandro Cabral, Claude Ménard
Format: Article
Language:English
Published: Emerald Publishing 2019-07-01
Series:RAUSP Management Journal
Subjects:
Online Access:https://www.emerald.com/insight/content/doi/10.1108/RAUSP-03-2019-0037/full/pdf?title=managing-critical-services-through-hybrid-arrangements