Effect of service experience, engagement and satisfaction on the future intentions of customers of a sports services
This research proposes a management model for a sports centre, through the variables of customer experience, satisfaction, engagement and its influence on the loyalty of its users. This work is carried out with the aim of providing sports managers with information that will enable them to improve th...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2023-07-01
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| Series: | Heliyon |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2405844023050582 |