Service Quality and Service Satisfaction in the Inpatient Setting: Moderating role of insurance status
Background: The purpose of this study is to propose and test for the moderating role of insurance status on the relationship between service quality (SQ) and service satisfaction (SS) in a hospital setting. The study focuses on the state-run health insurance (SHI) provided to economically deprived...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
ACHSM
2022-10-01
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| Series: | Asia Pacific Journal of Health Management |
| Subjects: | |
| Online Access: | https://journal.achsm.org.au/index.php/achsm/article/view/1399 |