Understanding Emotional Labor Dynamics in Participant Sport Service: A Conceptual Framework
In the service industry, the quality of interactions between employees and customers is crucial for improving customer outcomes. Emotional labor, which involves managing one’s emotions to meet job requirements, is a significant aspect of these interactions. To address the lack of attention paid to e...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2023-09-01
|
| Series: | Behavioral Sciences |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2076-328X/13/9/771 |