User Expectations and Preferences Regarding Library Chat Widgets
In 2019, the Pratt Institute Libraries redesigned their website and launched a new chat service. In the following three years, we explored the user experience of our chat services to determine the placement, label, and functionality of chat widgets on library web pages. We conducted two usability st...
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| Format: | Article |
| Language: | English |
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Michigan Publishing
2024-04-01
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| Series: | Weave: Journal of Library User Experience |
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| Online Access: | https://journals.publishing.umich.edu/weaveux/article/id/2743/ |