A CONCEPTUAL FRAMEWORK FOR MANAGING RELATIONSHIPS BETWEEN ALL PARTICIPANTS DURING IT SERVICE AND SUPPORT ACTIVITIES
<p>ENGLISH ABSTRACT: Since the early days of computing, IT professionals have been struggling with their end users (customers) to such an extent that end users became sceptic about the quality of service and support IT professionals can offer. As such, relationships between IT professi...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Stellenbosch University
2012-01-01
|
| Series: | South African Journal of Industrial Engineering |
| Online Access: | http://sajie.journals.ac.za/pub/article/view/310 |