Analysis of Customer Satisfaction in Case of the Day Center for the Elderly, Cluj-Napoca City Hall
<p>This paper focuses on the analysis of customer satisfaction, being a research whose main purpose was to make an evaluation of social services offered to elderly people. The motivation of this study was to provide data for the organization in order to understand and increase the impact of it...
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| Format: | Article |
| Language: | English |
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Babes-Bolyai University, Cluj-Napoca
2014-02-01
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| Series: | Transylvanian Review of Administrative Sciences |
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| Online Access: | https://rtsa.ro/tras/index.php/tras/article/view/162 |