Analysis of Customer Satisfaction in Case of the Day Center for the Elderly, Cluj-Napoca City Hall

Analysis of Customer Satisfaction in Case of the Day Center for the Elderly, Cluj-Napoca City Hall

<p>This paper focuses on the analysis of customer satisfaction, being a research whose main purpose was to make an evaluation of social services offered to elderly people. The motivation of this study was to provide data for the organization in order to understand and increase the impact of it...

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Bibliographic Details
Main Author: Diana Gabriela REIANU
Format: Article
Language:English
Published: Babes-Bolyai University, Cluj-Napoca 2014-02-01
Series:Transylvanian Review of Administrative Sciences
Subjects:
customer satisfaction
evaluation
social services
public administration
elderly persons.
Online Access:https://rtsa.ro/tras/index.php/tras/article/view/162

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