Navigating Virtual Care Services in Ontario Urban Hospitals, Using Patient Journey Mapping
The COVID-19 pandemic forced health systems to rapidly shift to deliver healthcare virtually, however, there is a limited understanding of this shift from the patient's perspective. We conducted semi-structured interviews with patients in three clinical areas (mental health, chronic care, and s...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2023-06-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/23743735231179059 |