Identifying and Prioritizing Factors Affecting the Implementation of the Citizen’s Charter in Iranian State Agencies

Purpose: Considering the importance of a citizen’s charter in the state organizations of Iran, this study is conducted with the aim of identifying and prioritizing the factors affecting its successful implementation. Methodology: The approach of this research was quantitative and by conducting explo...

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Bibliographic Details
Main Authors: Asadollah Pedroud, Gholamreza Memarzadeh Tehran, Mehrdad Alimoradi
Format: Article
Language:fas
Published: Institute for Management & Planning Studies 2022-09-01
Series:فرایند مدیریت و توسعه
Subjects:
Online Access:http://jmdp.ir/article-1-4361-en.pdf