Best Reference Practices are Not Observed in Telephone Ready Reference Services. A review of: Agosto, Denise A. and Holly Anderton. “Whatever Happened to ‘Always Cite the Source?’” Reference & User Services Quarterly 47.1 (2007): 44-54.
<b>Objective</b> – To study source citing practice in telephone reference service in large public libraries in the United States and Canada. <br><b>Design</b> – Field simulation (unobtrusive testing).<br><b>Setting</b> – Large public libraries in the U...
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| Format: | Article |
| Language: | English |
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University of Alberta
2008-06-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/1487/1257 |