The Impact of Procedural Justice and Trust on Customers’ Continuity Intention Toward Healthcare Providers

As life has become noticeably more comfortable compared to the past, there is a mounting interest in various service sectors, such as healthcare, where growing demand has led to an increase in the number facilities that supply products essential to service provision. Enhancing the service quality is...

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Bibliographic Details
Main Authors: Changjoon Lee PhD, Soohyo Kim PhD, Young-Kyou Ha PhD
Format: Article
Language:English
Published: SAGE Publishing 2024-08-01
Series:Inquiry: The Journal of Health Care Organization, Provision, and Financing
Online Access:https://doi.org/10.1177/00469580241271128