Soft contingency factors and TQM
TQM can be seen as an activity that, like the Roman god Janus, has two faces (soft and hard), thus explaining the duality of quality factors as a consequence of its social and behavioral factors, on the one hand, and technical factors related to design, implementation and improvement of the quality...
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| Format: | Article |
| Language: | English |
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Savez inženjera i tehničara Srbije
2022-01-01
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| Series: | Tehnika |
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| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/0040-2176/2022/0040-21762202264L.pdf |