Developing a Strategy for the Improvement in Patient Experience in a Canadian Academic Department of Surgery
Patient experience (PE) is recognized as a key component in the quality of health-care delivery. Public reporting of hospital, division, and physician-specific PE results has added to the momentum of adopting strategies to augment this metric of care. The Ottawa Hospital embarked on a journey to imp...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2019-03-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373518774399 |