SERVICE QUALITY EXPECTATIONS AND PERCEPTIONS: USE OF THE SERVQUAL INSTRUMENT FOR REQUIREMENTS ANALYSIS
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
IACIS
2006-01-01
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| Series: | Issues in Information Systems |
| Online Access: | http://iacis.org/iis/2006/Tyran_Ross.pdf |