Resilience as a moderator of the relationship between organizational spirituality and burnout
This study aimed to analyze the moderating role of Resilience (R) in the relationship between Organizational Spirituality (OS) and Burnout Syndrome (BOS) in call center operators. The quantitative methodology of the research type included a sample of 512 and the data were collected and analyzed fro...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Universidade Federal do Ceará
2023-06-01
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| Series: | Contextus |
| Subjects: | |
| Online Access: | http://periodicos.ufc.br/contextus/article/view/82314 |
| _version_ | 1797799476576911360 |
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| author | Pablo Marlon Medeiros da Silva Juliana Carvalho de Sousa Ahiram Brunni Cartaxo de Castro Arthur William Pereira da Silva Julio Cesar Ferro de Guimarães |
| author_facet | Pablo Marlon Medeiros da Silva Juliana Carvalho de Sousa Ahiram Brunni Cartaxo de Castro Arthur William Pereira da Silva Julio Cesar Ferro de Guimarães |
| author_sort | Pablo Marlon Medeiros da Silva |
| collection | DOAJ |
| description |
This study aimed to analyze the moderating role of Resilience (R) in the relationship between Organizational Spirituality (OS) and Burnout Syndrome (BOS) in call center operators. The quantitative methodology of the research type included a sample of 512 and the data were collected and analyzed from the Structural Equation Modeling. The results showed a negative relationship between OS and BOS. It was also shown that the perception of perseverance and self-confidence (dimensions of resilience) significantly moderated the association between the two constructs, reducing their effects. The present study brings contributions to science by improving the Burnout measurement tool, including the Optimism dimension in the validated scale, in addition to reinforcing the moderating role of resilience.
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| first_indexed | 2024-03-13T04:19:29Z |
| format | Article |
| id | doaj.art-29a95c2e0a6e4da697dde27cbdb8d62d |
| institution | Directory Open Access Journal |
| issn | 1678-2089 2178-9258 |
| language | English |
| last_indexed | 2024-03-13T04:19:29Z |
| publishDate | 2023-06-01 |
| publisher | Universidade Federal do Ceará |
| record_format | Article |
| series | Contextus |
| spelling | doaj.art-29a95c2e0a6e4da697dde27cbdb8d62d2023-06-20T12:11:20ZengUniversidade Federal do CearáContextus1678-20892178-92582023-06-012110.19094/contextus.2023.82314Resilience as a moderator of the relationship between organizational spirituality and burnoutPablo Marlon Medeiros da Silva0Juliana Carvalho de Sousa1Ahiram Brunni Cartaxo de Castro2Arthur William Pereira da Silva3Julio Cesar Ferro de Guimarães4Potiguar UniversityFederal University of Piauí (UFPI) Potiguar University (UnP)Potiguar University (UnP)Federal University of Pernambuco (UFPE) This study aimed to analyze the moderating role of Resilience (R) in the relationship between Organizational Spirituality (OS) and Burnout Syndrome (BOS) in call center operators. The quantitative methodology of the research type included a sample of 512 and the data were collected and analyzed from the Structural Equation Modeling. The results showed a negative relationship between OS and BOS. It was also shown that the perception of perseverance and self-confidence (dimensions of resilience) significantly moderated the association between the two constructs, reducing their effects. The present study brings contributions to science by improving the Burnout measurement tool, including the Optimism dimension in the validated scale, in addition to reinforcing the moderating role of resilience. http://periodicos.ufc.br/contextus/article/view/82314organizational spiritualityBurnout Syndromeresilienceorganizationscall center |
| spellingShingle | Pablo Marlon Medeiros da Silva Juliana Carvalho de Sousa Ahiram Brunni Cartaxo de Castro Arthur William Pereira da Silva Julio Cesar Ferro de Guimarães Resilience as a moderator of the relationship between organizational spirituality and burnout Contextus organizational spirituality Burnout Syndrome resilience organizations call center |
| title | Resilience as a moderator of the relationship between organizational spirituality and burnout |
| title_full | Resilience as a moderator of the relationship between organizational spirituality and burnout |
| title_fullStr | Resilience as a moderator of the relationship between organizational spirituality and burnout |
| title_full_unstemmed | Resilience as a moderator of the relationship between organizational spirituality and burnout |
| title_short | Resilience as a moderator of the relationship between organizational spirituality and burnout |
| title_sort | resilience as a moderator of the relationship between organizational spirituality and burnout |
| topic | organizational spirituality Burnout Syndrome resilience organizations call center |
| url | http://periodicos.ufc.br/contextus/article/view/82314 |
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