A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system
<p>Abstract</p> <p>Background</p> <p>Previous research has addressed the relationship between customer satisfaction, perceived quality and customer loyalty intentions in consumer markets. In this study, we test and compare three theoretical models of the quality–satisfa...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
BMC
2012-11-01
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| Series: | BMC Health Services Research |
| Subjects: | |
| Online Access: | http://www.biomedcentral.com/1472-6963/12/436 |