Quality of services aimed at achieving customer satisfaction
This paper deals with the analysis of tourism market and the manner in which the quality of provided service determines the level of tourist satisfaction. The main objective of this paper is to emphasize the significance of quality management in the field of tourism. The effects of this process infl...
| Main Authors: | , , |
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| Format: | Article |
| Language: | srp |
| Published: |
University Business Academy - Faculty of Economics and Engineering Management, Novi Sad, Serbia
2019-01-01
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| Series: | Ekonomija: teorija i praksa |
| Subjects: | |
| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/2217-5458/2019/2217-54581902045G.pdf |