The Influence of External Service Quality and Satisfaction on Patient Loyalty in Surabaya Islamic Hospital
One of the most essential things in the success of a service besides the value of satisfaction is customer loyalty. Loyalty here is an indicator of how many customers want to promote our services without us asking, while repeated visits from customers make customers happy and proud to use our se...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Nahdlatul Ulama Surabaya
2023-02-01
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| Series: | Jurnal Ilmiah Kesehatan |
| Subjects: | |
| Online Access: | http://journal2.unusa.ac.id/index.php/JHS/article/view/3984 |