The Influence of External Service Quality and Satisfaction on Patient Loyalty in Surabaya Islamic Hospital

The Influence of External Service Quality and Satisfaction on Patient Loyalty in Surabaya Islamic Hospital

One of the most essential things in the success of a service besides the value of satisfaction is customer loyalty. Loyalty here is an indicator of how many customers want to promote our services without us asking, while repeated visits from customers make customers happy and proud to use our se...

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Bibliographic Details
Main Authors: Puryanti Puryanti, Budhi Setianto, Agus Aan Adriansyah
Format: Article
Language:English
Published: Universitas Nahdlatul Ulama Surabaya 2023-02-01
Series:Jurnal Ilmiah Kesehatan
Subjects:
Customer Satisfaction
Loyalty
External Service Quality
Online Access:http://journal2.unusa.ac.id/index.php/JHS/article/view/3984

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