Antecedent Organizational Citizenship Behavior and Service Quality
This study aims to examine the antecedents of Organizational Citizenship Behavior and Service Quality. This study used an explanatory research approach, which aims to explain the causal relationship between the research variables and the test hypothesis. The population in this study were all employe...
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| Format: | Article |
| Language: | English |
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Program Studi Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang
2022-12-01
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| Series: | Jurnal Bisnis dan Manajemen |
| Subjects: | |
| Online Access: | https://jurnal.unmer.ac.id/index.php/jbm/article/view/8294 |
| _version_ | 1827933023058788352 |
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| author | Jufrizen Jufrizen Muslih Muslih Dedek Kurniawan Gultom |
| author_facet | Jufrizen Jufrizen Muslih Muslih Dedek Kurniawan Gultom |
| author_sort | Jufrizen Jufrizen |
| collection | DOAJ |
| description | This study aims to examine the antecedents of Organizational Citizenship Behavior and Service Quality. This study used an explanatory research approach, which aims to explain the causal relationship between the research variables and the test hypothesis. The population in this study were all employees from the 5 best private Islamic universities in North Sumatra and the sample size in this study was 200 employees. The data analysis method used in this research is factor analysis and the Structural Equation Model. The results of the study showed that work ethics, organizational commitment and motivation have a significant positive effect on Organizational Citizenship Behavior. Organizational Citizenship Behavior has a significant positive effect on Service Quality at Private Universities in North Sumatra. |
| first_indexed | 2024-03-13T07:18:50Z |
| format | Article |
| id | doaj.art-2b4e35d5a52549729e8cb7ab4b83e26c |
| institution | Directory Open Access Journal |
| issn | 1829-7528 2581-1584 |
| language | English |
| last_indexed | 2024-03-13T07:18:50Z |
| publishDate | 2022-12-01 |
| publisher | Program Studi Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang |
| record_format | Article |
| series | Jurnal Bisnis dan Manajemen |
| spelling | doaj.art-2b4e35d5a52549729e8cb7ab4b83e26c2023-06-05T01:19:56ZengProgram Studi Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka MalangJurnal Bisnis dan Manajemen1829-75282581-15842022-12-019216117010.26905/jbm.v9i2.82943620Antecedent Organizational Citizenship Behavior and Service QualityJufrizen Jufrizen0Muslih Muslih1Dedek Kurniawan Gultom2Universitas Muhammadiyah Sumatera UtaraUniversitas Muhammadiyah Sumatera UtaraUniversitas Muhammadiyah Sumatera UtaraThis study aims to examine the antecedents of Organizational Citizenship Behavior and Service Quality. This study used an explanatory research approach, which aims to explain the causal relationship between the research variables and the test hypothesis. The population in this study were all employees from the 5 best private Islamic universities in North Sumatra and the sample size in this study was 200 employees. The data analysis method used in this research is factor analysis and the Structural Equation Model. The results of the study showed that work ethics, organizational commitment and motivation have a significant positive effect on Organizational Citizenship Behavior. Organizational Citizenship Behavior has a significant positive effect on Service Quality at Private Universities in North Sumatra.https://jurnal.unmer.ac.id/index.php/jbm/article/view/8294work ethics, organizational commitment, motivation, organization citizenship behavior, service quality |
| spellingShingle | Jufrizen Jufrizen Muslih Muslih Dedek Kurniawan Gultom Antecedent Organizational Citizenship Behavior and Service Quality Jurnal Bisnis dan Manajemen work ethics, organizational commitment, motivation, organization citizenship behavior, service quality |
| title | Antecedent Organizational Citizenship Behavior and Service Quality |
| title_full | Antecedent Organizational Citizenship Behavior and Service Quality |
| title_fullStr | Antecedent Organizational Citizenship Behavior and Service Quality |
| title_full_unstemmed | Antecedent Organizational Citizenship Behavior and Service Quality |
| title_short | Antecedent Organizational Citizenship Behavior and Service Quality |
| title_sort | antecedent organizational citizenship behavior and service quality |
| topic | work ethics, organizational commitment, motivation, organization citizenship behavior, service quality |
| url | https://jurnal.unmer.ac.id/index.php/jbm/article/view/8294 |
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