A Fuzzy Three-Dimensional House of Quality to Integrate and Coordinate Departments’ Activities in Organizations

A Fuzzy Three-Dimensional House of Quality to Integrate and Coordinate Departments’ Activities in Organizations

This study aims to introduce a method to integrate and coordinate departments’ activities to enhance the service quality of organizations using Quality Function Deployment (QFD). To this purpose, the classical two-dimensional House Of Quality (HOQ) matrix is changed to a three-dimensional...

Full description

Bibliographic Details
Main Authors: Mohammad Ali Beheshtinia, Fatima Sedady, Masood Fathi, Morteza Ghobakhloo, Mohammad Iranmanesh
Format: Article
Language:English
Published: IEEE 2023-01-01
Series:IEEE Access
Subjects:
Customer service
fuzzy theory
house of quality
human resource
quality management
SERVQUAL
Online Access:https://ieeexplore.ieee.org/document/10225745/

Internet

https://ieeexplore.ieee.org/document/10225745/

Similar Items