Proposing a framework for airline service quality evaluation using Type-2 Fuzzy TOPSIS and non-parametric analysis
This paper focuses on evaluating airline service quality from the perspective of passengers' view. Until now a lot of researches has been performed in airline service quality evaluation in the world but a little research has been conducted in Iran, yet. In this study, a framework for measuring...
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| Format: | Article |
| Language: | English |
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Centre of Sociological Research, Szczecin, Poland
2017-12-01
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| Series: | Journal of Sustainable Development of Transport and Logistics |
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| Online Access: | https://jsdtl.sciview.net/index.php/jsdtl/article/view/31 |