Pricing Decision Models of the Dual Channel Supply Chain with Service Level and Return

The interests of upstream, midstream, downstream companies and consumers in the supply chain are jointly affected by service levels and returns. Improving service levels can increase market demand and improve market position, as well as reduce return rates. But the increase in service level will bri...

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Main Authors: Xuelong Zhang, Huili Xu, Chenhui Zhang, Shuang Xiao, Ying Zhang
Format: Article
Language:English
Published: MDPI AG 2022-12-01
Series:Energies
Subjects:
Online Access:https://www.mdpi.com/1996-1073/15/23/9237
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author Xuelong Zhang
Huili Xu
Chenhui Zhang
Shuang Xiao
Ying Zhang
author_facet Xuelong Zhang
Huili Xu
Chenhui Zhang
Shuang Xiao
Ying Zhang
author_sort Xuelong Zhang
collection DOAJ
description The interests of upstream, midstream, downstream companies and consumers in the supply chain are jointly affected by service levels and returns. Improving service levels can increase market demand and improve market position, as well as reduce return rates. But the increase in service level will bring an increase in service cost. How to balance the service cost and return cost through pricing decision, so that the profit of supply chain members can be improved, is the problem studied in this paper. In this paper, we consider the effect of service level of network channel on consumers’ return behavior in the context of manufacturer’s dual-channel supply chain when dual channels provide services at the same time, and discuss the effect of service level and return rate on pricing decision of dual-channel supply chain. It was found that return behavior can stimulate manufacturers to improve service levels and increase overall supply chain profits. The higher the return rate in the network channel, the greater the benefits from improved service levels by the manufacturer and the less detrimental to retailers’ returns. This study enriches the research on pricing decisions in dual-channel supply chains, increases the motivation of merchants to improve service levels, and has some guiding implications for supply chain members to develop price and service strategies.
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spelling doaj.art-2da17fb943d641ef9941fc7a55d1c7852023-11-24T10:57:32ZengMDPI AGEnergies1996-10732022-12-011523923710.3390/en15239237Pricing Decision Models of the Dual Channel Supply Chain with Service Level and ReturnXuelong Zhang0Huili Xu1Chenhui Zhang2Shuang Xiao3Ying Zhang4School of Business, Guilin University of Electronic Technology, Guilin 541004, ChinaSchool of Business, Guilin University of Electronic Technology, Guilin 541004, ChinaSchool of Business, Guilin University of Electronic Technology, Guilin 541004, ChinaSchool of Business, Guilin University of Electronic Technology, Guilin 541004, ChinaSchool of Business, Guilin University of Electronic Technology, Guilin 541004, ChinaThe interests of upstream, midstream, downstream companies and consumers in the supply chain are jointly affected by service levels and returns. Improving service levels can increase market demand and improve market position, as well as reduce return rates. But the increase in service level will bring an increase in service cost. How to balance the service cost and return cost through pricing decision, so that the profit of supply chain members can be improved, is the problem studied in this paper. In this paper, we consider the effect of service level of network channel on consumers’ return behavior in the context of manufacturer’s dual-channel supply chain when dual channels provide services at the same time, and discuss the effect of service level and return rate on pricing decision of dual-channel supply chain. It was found that return behavior can stimulate manufacturers to improve service levels and increase overall supply chain profits. The higher the return rate in the network channel, the greater the benefits from improved service levels by the manufacturer and the less detrimental to retailers’ returns. This study enriches the research on pricing decisions in dual-channel supply chains, increases the motivation of merchants to improve service levels, and has some guiding implications for supply chain members to develop price and service strategies.https://www.mdpi.com/1996-1073/15/23/9237dual-channel supply chainreturnservice levelprice strategy
spellingShingle Xuelong Zhang
Huili Xu
Chenhui Zhang
Shuang Xiao
Ying Zhang
Pricing Decision Models of the Dual Channel Supply Chain with Service Level and Return
Energies
dual-channel supply chain
return
service level
price strategy
title Pricing Decision Models of the Dual Channel Supply Chain with Service Level and Return
title_full Pricing Decision Models of the Dual Channel Supply Chain with Service Level and Return
title_fullStr Pricing Decision Models of the Dual Channel Supply Chain with Service Level and Return
title_full_unstemmed Pricing Decision Models of the Dual Channel Supply Chain with Service Level and Return
title_short Pricing Decision Models of the Dual Channel Supply Chain with Service Level and Return
title_sort pricing decision models of the dual channel supply chain with service level and return
topic dual-channel supply chain
return
service level
price strategy
url https://www.mdpi.com/1996-1073/15/23/9237
work_keys_str_mv AT xuelongzhang pricingdecisionmodelsofthedualchannelsupplychainwithservicelevelandreturn
AT huilixu pricingdecisionmodelsofthedualchannelsupplychainwithservicelevelandreturn
AT chenhuizhang pricingdecisionmodelsofthedualchannelsupplychainwithservicelevelandreturn
AT shuangxiao pricingdecisionmodelsofthedualchannelsupplychainwithservicelevelandreturn
AT yingzhang pricingdecisionmodelsofthedualchannelsupplychainwithservicelevelandreturn