The effect of ethical leadership on service recovery performance: A moderated mediation model of organizational virtuousness and trait mindfulness

The effect of ethical leadership on service recovery performance: A moderated mediation model of organizational virtuousness and trait mindfulness

In the present study, we first examined the relationship between ethical leadership and frontline employees’ (FLEs’) service recovery performance (SRP) and then tested the mediating role of organizational virtuousness in the relationship between ethical leadership and SRP in service contexts. Finall...

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Bibliographic Details
Main Authors: Ding Ma, Nauman Wajid, Muhammad Khalid Anser, Zafar-Uz-Zaman Anjum, Xiaoyun Jia
Format: Article
Language:English
Published: Frontiers Media S.A. 2022-11-01
Series:Frontiers in Psychology
Subjects:
ethical leadership
organizational virtuousness
service recovery performance
trait mindfulness
frontline employees
Online Access:https://www.frontiersin.org/articles/10.3389/fpsyg.2022.1036099/full

Internet

https://www.frontiersin.org/articles/10.3389/fpsyg.2022.1036099/full

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