The effect of ethical leadership on service recovery performance: A moderated mediation model of organizational virtuousness and trait mindfulness
In the present study, we first examined the relationship between ethical leadership and frontline employees’ (FLEs’) service recovery performance (SRP) and then tested the mediating role of organizational virtuousness in the relationship between ethical leadership and SRP in service contexts. Finall...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Frontiers Media S.A.
2022-11-01
|
| Series: | Frontiers in Psychology |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyg.2022.1036099/full |
| _version_ | 1811322899170066432 |
|---|---|
| author | Ding Ma Nauman Wajid Muhammad Khalid Anser Zafar-Uz-Zaman Anjum Xiaoyun Jia Xiaoyun Jia |
| author_facet | Ding Ma Nauman Wajid Muhammad Khalid Anser Zafar-Uz-Zaman Anjum Xiaoyun Jia Xiaoyun Jia |
| author_sort | Ding Ma |
| collection | DOAJ |
| description | In the present study, we first examined the relationship between ethical leadership and frontline employees’ (FLEs’) service recovery performance (SRP) and then tested the mediating role of organizational virtuousness in the relationship between ethical leadership and SRP in service contexts. Finally, we examined the moderating effect of FLE trait mindfulness on the direct relationship between ethical leadership and organizational virtuousness, as well as the indirect relationship between ethical leadership and SRP, via organizational virtuousness. Three-waved survey data collected from 273 supervisor-employee dyads in different service sector organizations supported our hypothesized relationships. In addition to important theoretical implications, the study carries useful practical implications, particularly for managers who are concerned about improving SRP in the service contexts. |
| first_indexed | 2024-04-13T13:44:24Z |
| format | Article |
| id | doaj.art-2db261c728044339aaa065d0948822c2 |
| institution | Directory Open Access Journal |
| issn | 1664-1078 |
| language | English |
| last_indexed | 2024-04-13T13:44:24Z |
| publishDate | 2022-11-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychology |
| spelling | doaj.art-2db261c728044339aaa065d0948822c22022-12-22T02:44:32ZengFrontiers Media S.A.Frontiers in Psychology1664-10782022-11-011310.3389/fpsyg.2022.10360991036099The effect of ethical leadership on service recovery performance: A moderated mediation model of organizational virtuousness and trait mindfulnessDing Ma0Nauman Wajid1Muhammad Khalid Anser2Zafar-Uz-Zaman Anjum3Xiaoyun Jia4Xiaoyun Jia5Graduate Institute for Taiwan Studies, Xiamen University, Xiamen, Fujian Province, ChinaNUST Business School, National University of Sciences and Technology, Islamabad, PakistanFaculty of Business and Management Sciences, The Superior University, Lahore, PakistanDepartment of Management Sciences, COMSATS University Islamabad, Lahore Campus, Lahore, Punjab, PakistanBusiness School, Foshan University, Foshan, ChinaSchool of Natural and Computational Sciences, College of Sciences, Massey University, Auckland, New ZealandIn the present study, we first examined the relationship between ethical leadership and frontline employees’ (FLEs’) service recovery performance (SRP) and then tested the mediating role of organizational virtuousness in the relationship between ethical leadership and SRP in service contexts. Finally, we examined the moderating effect of FLE trait mindfulness on the direct relationship between ethical leadership and organizational virtuousness, as well as the indirect relationship between ethical leadership and SRP, via organizational virtuousness. Three-waved survey data collected from 273 supervisor-employee dyads in different service sector organizations supported our hypothesized relationships. In addition to important theoretical implications, the study carries useful practical implications, particularly for managers who are concerned about improving SRP in the service contexts.https://www.frontiersin.org/articles/10.3389/fpsyg.2022.1036099/fullethical leadershiporganizational virtuousnessservice recovery performancetrait mindfulnessfrontline employees |
| spellingShingle | Ding Ma Nauman Wajid Muhammad Khalid Anser Zafar-Uz-Zaman Anjum Xiaoyun Jia Xiaoyun Jia The effect of ethical leadership on service recovery performance: A moderated mediation model of organizational virtuousness and trait mindfulness Frontiers in Psychology ethical leadership organizational virtuousness service recovery performance trait mindfulness frontline employees |
| title | The effect of ethical leadership on service recovery performance: A moderated mediation model of organizational virtuousness and trait mindfulness |
| title_full | The effect of ethical leadership on service recovery performance: A moderated mediation model of organizational virtuousness and trait mindfulness |
| title_fullStr | The effect of ethical leadership on service recovery performance: A moderated mediation model of organizational virtuousness and trait mindfulness |
| title_full_unstemmed | The effect of ethical leadership on service recovery performance: A moderated mediation model of organizational virtuousness and trait mindfulness |
| title_short | The effect of ethical leadership on service recovery performance: A moderated mediation model of organizational virtuousness and trait mindfulness |
| title_sort | effect of ethical leadership on service recovery performance a moderated mediation model of organizational virtuousness and trait mindfulness |
| topic | ethical leadership organizational virtuousness service recovery performance trait mindfulness frontline employees |
| url | https://www.frontiersin.org/articles/10.3389/fpsyg.2022.1036099/full |
| work_keys_str_mv | AT dingma theeffectofethicalleadershiponservicerecoveryperformanceamoderatedmediationmodeloforganizationalvirtuousnessandtraitmindfulness AT naumanwajid theeffectofethicalleadershiponservicerecoveryperformanceamoderatedmediationmodeloforganizationalvirtuousnessandtraitmindfulness AT muhammadkhalidanser theeffectofethicalleadershiponservicerecoveryperformanceamoderatedmediationmodeloforganizationalvirtuousnessandtraitmindfulness AT zafaruzzamananjum theeffectofethicalleadershiponservicerecoveryperformanceamoderatedmediationmodeloforganizationalvirtuousnessandtraitmindfulness AT xiaoyunjia theeffectofethicalleadershiponservicerecoveryperformanceamoderatedmediationmodeloforganizationalvirtuousnessandtraitmindfulness AT xiaoyunjia theeffectofethicalleadershiponservicerecoveryperformanceamoderatedmediationmodeloforganizationalvirtuousnessandtraitmindfulness AT dingma effectofethicalleadershiponservicerecoveryperformanceamoderatedmediationmodeloforganizationalvirtuousnessandtraitmindfulness AT naumanwajid effectofethicalleadershiponservicerecoveryperformanceamoderatedmediationmodeloforganizationalvirtuousnessandtraitmindfulness AT muhammadkhalidanser effectofethicalleadershiponservicerecoveryperformanceamoderatedmediationmodeloforganizationalvirtuousnessandtraitmindfulness AT zafaruzzamananjum effectofethicalleadershiponservicerecoveryperformanceamoderatedmediationmodeloforganizationalvirtuousnessandtraitmindfulness AT xiaoyunjia effectofethicalleadershiponservicerecoveryperformanceamoderatedmediationmodeloforganizationalvirtuousnessandtraitmindfulness AT xiaoyunjia effectofethicalleadershiponservicerecoveryperformanceamoderatedmediationmodeloforganizationalvirtuousnessandtraitmindfulness |