Standardized Flexibility: The Choreography of ICT in Standardization of Service Work
This article is based on a research project that explores the proliferation of infor-mation and communication technology (ICT) in public services. Furthermore, the research explores how the enhanced presence of ICT relates to efforts to increas-ingly individualise the service delivery. It can be arg...
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| Format: | Article |
| Language: | English |
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Linköping University Electronic Press
2012-12-01
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| Series: | Culture Unbound: Journal of Current Cultural Research |
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| Online Access: | http://dx.doi.org/10.3384/cu.2000.1525.124679 |