Evaluation of customer relationship system efficiency: Applying of total cost of ownership approach
Calculating total cost of ownership (TCO) and benefits, building a business case and applying financial measurement methodologies help a company make right customer relationship system for investments solution and build compelling justification for its customer relationship system project. In additi...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Vilnius Gediminas Technical University
2009-12-01
|
| Series: | Journal of Business Economics and Management |
| Subjects: | |
| Online Access: | https://journals.vgtu.lt/index.php/JBEM/article/view/6246 |